★ Poor 1 out of 5 one hundred ninety one months and five days ago around 1PM by Consomme

Date 2 Feb 09 Visited Drive Through at 910 A.M. We ordered a breakfast to include pancakes for a granddaughter who had just had her tonsils out. We had two other people in the house who were ill as well and we ordered breakfast items for them also. When we got home, the breakfast did not have pancakes, although we did have syrup in the bag. I called McDonalds, the lady who answered was very unfriendly and hardly gave me a chance to speak. She kept interrupting me and was very argumentative. I explained what we had ordered. She stated that the big breakfast did not come with pancakes. I explained when I was able to get a word in edgewise, that we stated to the drive through order person that we wanted a breakfast with eggs, sausage, biscuits and pancakes. The lady on the phone kept repeating that the big breakfast did not come with pancakes. She asked if I had the receipt I did and she asked me to read off the order. I did, and it did state big breakfast. She said