Harwigs

We booked our small wedding reception in the wine cellar in August for a December wedding. It took calling twice and emailing the email on their website(which doesn't actually work) to receive any call or email back. I was then emailed to confirm a 90 person reservation, when we reserved a table for 10 in the wine cellar. I was then told that they over booked the wine cellar and that we couldn't use it. When I then called to speak to the booking person they had the reservation but hadn't communicated to JJ the chef. The chef then made me clarify this instead of them very easily doing it in house. Yesterday I emailed to discuss the menu, and got an email back in a half an hour. I clarified that we wanted a menu made for us, that's what you get when you book the wine cellar. JJ Jenny, the chef told me to give any and all feedback which I did. I was also told at that point that we could not have a cake from a bakery in town brought into Harwigs because it is a liability. I was very disappointed and told the chef I that we'd like a similar cake to the one we already ordered, cayenne and chocolate. And that we'd like to taste a sample before hand and would like to see an example of his cake decorating. The cake we have already ordered was supposed to have mountains and snow on it and we were hoping for the same idea. I also asked if we could bring in our own flowers or if that's an issue as well. I just received this email in response:

Good morning Emily,

I am sorry, but we are going to respectfully decline this reservation. I think you will be happier at another restaurant. I wish you a happy wedding and holiday season. Thank you for your consideration.

-JJ

Seriously!!!! This is so incredibly unprofessional! Our wedding is in 2 months! I'm Never going here again and don't book any kind of celebrations there because apparently it's too much for them to handle.