★ Poor 1 out of 5 one hundred thirty four months and twenty five days ago around 1AM by Swets
I ordered cheese pizza and a bucket of chicken for delivery. The chicken and fries were barely lukewarm. I turned to the pizza. It was cold.Respond
During my first call, I told the woman who answered about the problem. Her response was, “the chicken was hot when we made it”. I again advised her that some parts were cold, others barely warm. She again told me “it was hot when we made it”. It just didn’t make sense to me. She seemed so nasty and sarcastic. I asked her if she agreed that the food was cold upon delivery, she responded that she could “understand that”. I then asked why this was not their responsibility and she again replied, “it was hot when the cook made it” and “there is nothing I can do about it”. I disagreed telling her she had at least three options, 1. Replace the food with hot food, 2. Refund my purchase or 3. Improve her attitude. She then stated she would do “none of the above” and hung up on me.
I was unsure what to do. “It was hot when we cooked it” just seemed a suspicious response for a restaurant to make. Hungry and frustrated, we went decided to microwave the pizza. That’s when we saw the hair in the pizza.
I called the restaurant again and spoke with a man who stated he was the manager. He knew about the problem from the women I spoke with earlier. He said the chicken was hot out of the fryer and they were not responsible for whatever else happened after that. I threatened that if they didn’t to make this right I would contact the bank and dispute the charges. He then told me “if you do that, you can’t order here again”. That was it.
As I took pictures of the food to share on social media, I saw the chicken was old. It was saturated in oil and had a red fingerprint on it.