2012-12-28 17:08:04
Food Mediocre, But Very Rude Manager Refuses to Honor Table Reservation
Friendly service. Food is mediocre, not great. NOT ONE ITALIAN working there. I'm Italian American living in NYC for life and Manhattan for 35 yrs. They apparently don't know that Eggplant Parmigiana consists of LAYERED, THIN slices of fried eggplant AND PARMESAN cheese. They just lay down three thick slices of eggplant and throw on sauce and mozzarella. The lobster was tiny and dry with little meat for $35!
HOWEVER, we made a reservation for 2 for Xmas Eve TWO WEEKS IN ADVANCE and asked for a specific table in the back corner of the upstairs room. The hostess PROMISED this table for us and showed us she put it in the computer.
When we got there Xmas Eve, the hostess told us they reserved our table FOR SOMEONE ELSE! We left, but quickly turned back to speak to the manager downstairs. She started to check, but a little rude man interrupted and told us that "THEY DO NOT RESERVE SPECIFIC TABLES". (Strangely, they booked it for those other people.) We told him that it would be that table or we're leaving...Forever! HE said rudely, "I don't respond to threats!" Nevertheless, he took us upstairs and checked our reserved table and found other people there.
I GUESS THEY WERE MORE IMPORTANT THAN US.
He and the hostess wanted to seat us immediately next to the wait station with the computer and silverware. No way!! We went to BICE on East 54th Street near 5th and enjoyed great drinks, service, and their incredible OSSO BUCO (very expensive, but soooo worth it!!).
Never again!!