Routine is to leave out items in a order-the Big Breakfast is often missing the Hash Brown that is supposed to be included. The drive thru ordering at times sounds like a child in the 2nd grade taking the order-it has to be repeated multiple times, like if you order three coffees and 2 creams in each, they reply back OK 2 Coffees with 3 creams. Now I go in a dead slow sequence, like I say I want 3 coffees and wait for them to say do you want cream and sugar-then I reply. I never string items together since they have to enter and can remember only one item at a time? Coffee often has a large amount of coffee grinds in the coffee. The portion size in the eggs varies, from a spoon full to what looks like 2x the normal egg given in the big breakfast. Ordering eggs separate seems to alwas get the right size.